FAQs
TimeClick FAQs
If you have a question regarding order status, delivery, billing, warranty, service agreement, registration, or replacement software for
products ordered directly from Hawkeye Technology, Inc., contact our customer service team at (435)753-4102.
Trial User Inquiries
- When I open the TimeClick trial it gives me three options, Register Now, Cancel, and Run Without Password. Which option should I select?
- Where can I find the Help contents?
- If I purchase TimeClick does my data transfer over from the trial?
- Can I install the TimeClick trial on my network?
- Are there any limitations on the trial compared to the actual program?
- How do employees clock in/out?
- What is the administration password?
- How do I fix the error message "F3BIPRCT.dll was not found" error?
- How do I fix an employees time if they forget to clock in/out?
General Inquiries
- How is pricing figured for TimeClick software?
- What features are included in the LITE version?
- Can I remove employees from lists and reports without deleting their information?
- Can an employee clock in at one computer and out at another?
- What version(s) of Windows is TimeClick compatible with?
- Does TimeClick interface with payroll software?
- What kinds of reports can TimeClick software run?
- What are my options for Technical Support?
- How long does the Installation Process take?
- What are the minimum system requirements for TimeClick?
- Can I print reports from any computer?
- Can I prevent employees from being able to change the time on the computer, allowing him/her to cheat the Time Clock?
- How do I know what version of TimeClick I am running?
- Where can I get help with the software?
- Where can I find the Help contents?
- Can I transfer old data into newer versions of TimeClick?
- How do I register my TimeClick Software?
- How do I set up clients on my network?
- I lost my administrative password. How can I get back in to the administration mode?
- Are my employees able to edit their own data?
- Can I add an action for multiple employees at once?
- What is the level 2 Administrator used for?
- When I run a report it asks to "Review Only", "Add Accrued Hours To Previous Hours", and "REPLACE Previous Hours Accrued Data With This Date Range's Accrued Hours. What should I select?
- Why are PTO, Vacation, and Sick leave not being deducted from the employee's accruals?
- Do I have to change the date range everytime I run a report or modify a time?
Support Inquiries
- How do I connect to my TimeClick if it is behind a router?
- How do I fix the error message "F3BIPRCT.dll was not found" error?
- How do I set up the Workstation Sync (WS SYNC) option?
- What do I need to do if I am replacing my old server/computer that is running TimeClick?
- How do I fix an "AULE - Authorized User Licenses Exceeded" error?
- How do I fix the error message "mpwind32.dll not found"?
- How do I fix an error #217?
Please contact us if you have a question you couldn't find an answer to.
Trial Inquiries
| When I open the TimeClick trial it gives me three options, Register Now, Cancel, Run Without Password. Which option do I select?
Use the Run Without Password option to access the program during the trial. After TimeClick is purchased and registered this screen will no longer appear. |
Where can I find the Help Contents? Select “Help” on the toolbar of the Server's main status screen of TimeClick, then click on “Help Contents” |
If I purchase TimeClick does my data transfer over from the trial? Yes, your data will transfer over from the trial. |
Can I install the TimeClick trial on my network? Yes, when signing up for the trial you will receive an email entitled "How to Setup TimeClick Through Your Network". This email will explain how to setup TimeClick through your network and contains the necessary installation files. |
Are there any limitations on the trial compared to the actual program? No, you can do everything on the trial version that you can on the actual program. |
How do employees clock in/out? Each employee has his/her own password that is used to clock in/out. They simply select their name and whether they are clocking in/out then enter their password. See an example of how to clock in/out. |
What is the administration password? The default administration password is "system", without quotes. |
How do I fix the error message "F3BIPRCT.dll was not found" error? Restart the computer where you are receiving the error. If the error persists contact our technical support team. |
How do I fix an employees time if they forget to clock in/out? Administrators can change employee's times under the Modify Times option. |
| General Inquiries
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| How is pricing figured for TimeClick software?
Pricing is based on the number of computers that TimeClick will be installed on. For a current pricing list please click here. It is a one time fee. |
| What features are included in the LITE version ?
The LITE version tracks up to 4 employees, includes basic reports, and modify times in administration mode. For a full listing see our timeclock software features comparison matrix. |
Can I remove employees from lists and reports without deleting their information? Yes, employees can be excluded from reports and lists while still keeping their information in TimeClick. Just enter a termination date in their employee record. |
Can an employee clock in at one computer and out at another? Yes, Each client is auto-updated with all changes from other stations every 15 seconds. TimeClick also has a refresh button that allows you to automatically update the employee status screen. |
What version(s) of Windows is TimeClick compatible with? TimeClick is compatible with Windows XP or higher. |
Does TimeClick interface with payroll software? TimeClick reports are compatible with most payroll software. If TimeClick software does not have a report compatible with your payroll software send us a request with the format needed and we will work on creating one for you. |
What kinds of reports can TimeClick software run? TimeClick features a full array of reports, including: all employee hours, individual hours, department hours, overtime hours, accruals, sick hours, vacation hours, holiday hours, paid time off, and many others. Watch this video on reports. |
What are my options for Technical Support? We provide Annual Technical Support Plans that include unlimited phone and email support, plus new upgrades of the software. If you need technical support and don’t have a support plan, a per-incident fee must be paid before receiving help. See the pricing for Annual Support Plans. |
How long does the Installation Process take? TimeClick installation is very simple and can be completed in a matter of minutes. If you are linking clients to TimeClick through your network, it will take just a few minutes to setup each client. |
What are the minimum system requirements for TimeClick? Windows XP or Higher, 100MB Hard Disk Space, 512 MB RAM speed recommended. |
Can I print reports from any computer? Yes, you can print reports from any client where TimeClick is installed. |
Can I prevent employees from being able to change the time on the computer, allowing him/her to cheat the Time Clock? Yes, TimeClick has a “Workstation Sync Time” option which synchronizes the client time with your server. For assistance in setting this feature up refer to your Help Contents or watch this video. |
How do I know what version of TimeClick I am running? On the main status screen go to “Help” then “About TimeClick.” A small window will come up telling you the version that you are currently running. |
Where can I get help with the software? Technicians are available Monday through Friday, 8:30 a.m. to 4:30 p.m. Mountain Time at (435) 753-4102 or fill out our online technical support form. |
Where can I find the Help contents? Select “Help” on the toolbar of the Server's main status screen of TimeClick, then click on “Help Contents”. |
Can I transfer old data into newer versions of TimeClick? Yes, if you are using a supported version prior to version LE our technicians will be able to assist you in converting your data files. Contact our support team. |
How do I register my TimeClick Software? Once you have purchased you will be able to register the software. When you open TimeClick the registration screen will appear, click “register now”. Use the online technical support form to send us your serial number to receive a registration password. |
How do I set up clients on my network? Clients are set up by installing to the clients local hard drive and entering the Server's IP Address to connect to the TimeClick Database. Watch this short video on how to set up a client. |
I lost my administrative password. How can I get back into the administration mode? Technicians can help users with current support plans reset their administration password, if you do not have a support plan per-incident fees may apply. Call (435)753-4102 for assistance. |
Are my employees able to edit their own data? Employees are only able to edit their own data if you allow them to do so. The TimeClick software allows you to configure many options like this through the “Preferences” area of the TimeClick administration. |
Can I add an action for multiple employees at once? Yes, Mass Entries permits adding an entry for multiple employees. Mass Entries is located in Administration Mode under Utilities. Watch this video on adding a Mass Entry |
What is the level 2 Administrator used for? The level 2 Administrator is a restricted administrator. This administrator by default can run reports and can be enabled to Modify Times. The Department Supervisors are the same except Department Supervisors can only administer to employees in their department. |
When I run a report it asks to "Review Only", "Add Accrued Hours To Previous Hours", and "REPLACE Previous Hours Accrued Data With This Date Range's Accrued Hours. What should I select? The "Review Only" option will not update the accruals. "Add Accrued Hours" will add the hours accrued to the employees record, this should only be ran once a pay period. "Replace Previous Hours" will completely replace the hours in the employees record with the hours accrued in the report. |
Why are PTO, Vacation, and Sick leave not being deducted from the employee's accruals? After PTO, Vacation, or Sick leave are entered in modify times a report needs to be ran. Once the report is ran it will update the employee record with the PTO, Vacation, or Sick hours used. To run the reports follow the steps below: |
Do I have to change the date range everytime I run a report or modify a time? No, you don't have to enter the dates everytime you run a report. Follow the steps below so your dates will be automatically updated:1. Administration Mode 2. Enter Administration Mode 3. Preferences 4. Change the Pay Period to the correct type 5. Change the Starts On day to the day your pay period starts on 6. In the "Dates For A Previous Completed Pay Period" put the beginning and ending date of the last completed pay period |
| Support Inquiries
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How do I connect to my TimeClick if it is behind a router? If you are connecting to your TimeClick Database Server and it is behind a router you will need to create a port forward on your router. The following technical article will walk you through a basic port forward on a LinkSys and NetGear router. |
How do I fix the error message "F3BIPRCT.dll was not found" error? Restart the computer where you are receiving the error. If the error persists contact our technical support team. |
How do I set up the Workstation Sync (WS SYNC) option? Watch this video to setup the Workstation Sync time feature. |
What do I need to do if I am replacing my old server/computer that is running TimeClick? The software on the server/computer will need to be unregistered. When a server is replaced you will be required to generate a Transfer Key from that computer. |
How do I fix an "AULE - Authorized User Licenses Exceeded" error? Close TimeClick on ALL of your computers. From the main computer, where TimeClick was installed click: |
How do I fix the error message "mpwind32.dll not found"? Make sure to direct the installation of TimeClick to the network drive that points to your server. The installation path should look something like this: F:\CLICK8\wstclk.exe (F represents the letter of your network drive). |
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This error can be easily fixed by opening up your TimeClick icon on the server, where the software was originally downloaded. |
Please contact us if you have a question you couldn't find an answer to.
