Frequently Asked Questions
If you have a question regarding order status, billing, service agreement, registration, or your software for products ordered directly from Hawkeye Technology, LLC (TimeClick). contact our customer service team at (435) 753-4102.
Free Trial Questions
Select “Help” on the toolbar of the main status screen of TimeClick software and click on “Help Contents". If you would like an online copy you can download one here.
Yes. After signing up for the trial you will be directed to a page that contains all necessary install files and instructions for installing TimeClick on multiple computers. You can install your time clock software on as many computers as you would like.
The best method of using TimeClick in multiple locations is to download our mobile app. Otherwise, you will need to use a remote access software or some kind of virtual network setup, like a VPN.
Yes. By default, everything you entered during your free time clock software trial period stays in the software when you register it.
Nope. The trial is a fully featured version of the software. The only difference is that registration is needed to unlock the free trial mode.
Your TimeClick employee time and attendance software data is stored locally on your computer. You can backup your computer to the cloud using a third-party provider, but currently, there is no cloud-based version of TimeClick. You can also download our mobile app, which simply allows employees to clock in and out on a mobile device.
All versions of the TimeClick software allow an unlimited number of employees.
Don't panic. If you forgot your password just email our support team at support@timeclick.com or call (435) 753-4102. We'll help you reset it.
Each employee has his/her own password that is used to clock in and out. They simply click on their name, enter their password, and select the appropriate clock in or out action.
Yes, as long as you have accrued time tracking enabled. Employees just select their name from the main screen, enter their password, and click "Launch Employee Options". In the bottom right they'll select the Submit a Time Request to Admin. It is then up to the Admin to approve or deny the request. Learn more in our accrued time blog post.
It sure does. All messaging and notifications are confined to the program, but messages can be sent between the Admin and employees. Employees can also message each other directly within TimeClick if allowed.
TimeClick includes a simple job tracking function. Employees can clock in and out to different jobs. The timesheet reports then show a breakdown of how much time was spent on each job.
Any employee with a regular schedule (e.g. 8-5, Monday-Friday) can have a "Clock Schedule" set up in TimeClick. This clock schedule allows the Admin to set a buffer zone of what they consider on time, late, and early. When that employee clocks in and out outside of the buffer zone, it shows up on their Punctuality Report.
There are a couple of easy ways to modify a forgotten clock in or out. One is for the employee to submit a missed action request. Another method is manually adding the time in Modify Times. And finally, if there are missing actions when you run a report, you'll be notified and allowed to fix them right away.
When you run a report, it opens as a PDF. From there you can print, email, or save it like any other PDF.
An auto lunch deduction feature is available in TimeClick. It's located in an employee's Clock Schedule tab in Admin mode >> Employees.
Definitely. Log into Admin mode and choose the Preferences option. Under the General tab, there is an option to enable breaks and choose whether breaks can be paid, unpaid, or both.
Contact our support team to extend your free trial period. You can reach us at 435-753-4102 or support@timeclick.com.
At your TimeClick Server (your TimeClick server will have a gray icon). Perform the steps outlined below or watch this how to video:
- Click on Start
- Select "All Programs"
- Select "Accessories"
- Select "Command Prompt"
- Type "ipconfig" without quotes and press enter
- The IP address will be listed as either the IP address of the IPv4 address
The software is a server/client based application. There is currently no SAAS application for TimeClick.
Purchasing Questions
TimeClick prices are based on the number of computers you wish to install it on. See pricing details here.
The price of the software is a one-time fee. The TimeClick Unlimited membership is part of the initial package and is optional to renew. If the Unlimited membership is canceled, support is paid for either on a per incident or annual support-only plan basis. See pricing details here.
Nope. There are no monthly fees associated with our software. There is only a one-time fee for the software and the optional annual Unlimited membership renewal after the first year.
We understand if TimeClick does not fit the needs of your business. Give us a call at (435) 753-4102 and our five-star support team will get you sorted.
General Questions
Windows 8 or Newer (8, 10, Server 2012, 2016, etc), 1 GB Hard Disk Space, and 4 GB or more RAM is recommended.
TimeClick installation is very simple and can be completed in a matter of minutes. Depending on your computer speed, it typically takes anywhere between two and five minutes for the database installation. For workstation/client installs it can take between 30 seconds to two minutes per computer.
Our U.S. based support team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Mountain Time at (435) 753-4102, support@timeclick.com, or on our online chat.
Technical support is included in your TimeClick Unlimited membership. Check with our support team to verify your account and membership status. If you cancel your TimeClick Unlimited membership or do not have one on your account, support is paid for either with a per incident fee or you may purchase an annual support-only plan. Contact our Support team to learn about support plan pricing.
TimeClick reports will integrate with any payroll software which imports a CSV file. You will need to check to see if your payroll software has the ability to import a CSV file.
On the main TimeClick screen go to “Help” then “About TimeClick.” The window that appears will display the full version number that you are currently running.
Yes, only for versions LE and later. If your computer is Windows version 7 or newer our support reps can assist you in converting your data files. Contact our support team.
Certainly. That's because all the TimeClick workstations connect to the same database. Each client is auto-updated with all changes from other stations every 35 seconds. TimeClick also has a refresh button that allows you to update the employee status screen right away.
Yes. Change what shows up on the main screen in Admin mode under the Display tab.
The short answer: TimeClick runs very flexible time card reports. The longer answer: you can select from a variety of report types (an all-hours report, job and department reports, punctuality, accrued time, etc.) and tailor them to your needs. TimeClick offers basic and advanced settings for all the details you need in your report.
Any computer with TimeClick installed that's connected to a printer can print your time card reports.
Employees can be excluded from reports and lists while still keeping their information in TimeClick. Just change their status from Active to Terminated in their employee record.
Employees are only able to edit their own data if they are given that privilege by the TimeClick administrator.
Of course! You can add mass entries in the Admin Modify Times module under the Mass Entries tab.
Absolutely. You can set up your employee(s) to have Restricted Admin privileges. The main Admin picks and chooses exactly what a restricted admin can do. This feature can be set up under the Restrictions tab of the Employees record in Admin mode. A restricted admin accesses their settings in their own Employee Options.
No. You can tell the date range in the Report Center to default either to the last completed pay period or the current pay period. To do so, go to Preferences in Admin mode then to the Pay Period and OT tab. The options for the default date range are listed under the pay period calendar.
Technical Support Questions
This is a registration error. Contact our support team to resolve this issue.
If the workstations won't connect (you're getting an ACC, Connection Failed, or IP Address error), it's usually because of a change in the IP address of the server, the firewall/antivirus, or a network issue. For more details, check out our tech support blog.