TimeClick Support Center

Pricing depends on how many devices you install it on. See the pricing page for tiers and details.

TimeClick is sold for a one-time license fee. Your purchase also includes our TimeClick Unlimited plan for the first year, which you can choose to renew. If you decide not to renew, you can still get help through a per-incident support option. See our pricing for details.

TimeClick Unlimited is our support and upgrade membership. It gives you unlimited help from our support team, free version upgrades, and access to the mobile app. Your first year is included with your license, and you can choose to renew it after that.

The mobile app is part of the TimeClick Unlimited plan, not the one-time license. To use it, you’ll need to keep your TimeClick Unlimited plan active. With it, your team can clock in and out from their phones.

Geo features (like geofencing and GPS rules ) are a separate add-on, regardless of membership. They require the mobile app but are purchased apart from both the one-time license and TimeClick Unlimited.

No. TimeClick is a server/client application that runs locally on your network. This means your data stays private and secure, without being stored in the cloud.

Nope. TimeClick itself is a one-time purchase. There are no monthly fees. The only recurring costs are yearly, and they apply only if you choose them:

TimeClick Unlimited plan: renewed yearly for upgrades, support, and access to the mobile app.

Geo features: an additional yearly add-on that requires Unlimited, since it runs through the mobile app.

If TimeClick isn’t the right fit for your business, our support team will walk you through the return process and make sure you’re taken care of. You can reach us by calling (435) 753-4102, emailing support@timeclick.com, or starting a live chat using the icon in the bottom right corner of your screen.

Yes. All the data you entered during your free trial stays in place when you register the software, so you can pick up right where you left off.

Nope. The trial includes all the same features as the full version. The only difference is that you’ll need to register to keep using it once the trial period ends.

Just reach out to our support team and we’ll extend it for you. You can call us at (435) 753-4102, email support@timeclick.com, or start a live chat by clicking the icon in the bottom right corner of your screen.

TimeClick runs on Windows 8 or newer (including Windows 10 and Server 2012/2016). You’ll need at least 1 GB of hard drive space and we recommend 4 GB of RAM or more for best performance.

Installation is quick. The database setup usually takes 2 to 5 minutes, and installing on each workstation typically takes just 30 seconds to 2 minutes, depending on your computer’s speed.

For step-by-step instructions, see our TimeClick Installation Guide.

Yes. After signing up, you’ll get access to all the install files and instructions you need. You can set up the trial on as many computers as you’d like.

Yes. With accrued time tracking enabled, employees can log in, open Employee Options, and select Submit a Time Request to Admin. Their request will then go to an admin, who can approve or deny it.

Yes. TimeClick includes built-in messaging. Admins can send messages to employees, and employees can message each other if permissions are enabled. All messages stay within the program for security.

Yes. Employees can clock in and out of different jobs, and your timesheet reports will show exactly how much time was spent on each one.

Yes. You can set up a “Clock Schedule” for employees with regular hours (like 8 to 5, Monday to Friday). This lets you define what counts as on time, late, or early. Any punches outside that buffer show up in the Punctuality Report.

Yes. TimeClick includes an auto lunch deduction feature, which you can enable in the employee’s Clock Schedule settings under Admin mode → Employees → Edit Employee → Clock Schedule.

Yes. In Admin mode, go to Utilities → General to enable breaks and choose whether they’re paid, unpaid, or both.

If using TimeClick 21 or earlier: In Admin mode, go to Preferences → General to find these settings.

Yes. Since all TimeClick workstations connect to the same database, employees can clock in at one computer and out at another. Each station syncs automatically every 35 seconds, or you can use the refresh button to update right away.

Unlimited. Every version of TimeClick lets you track as many employees as you need, with no per-user fees.

No. TimeClick stores all data locally on your computer. If you’d like, you can back it up to the cloud using a third-party service. While our mobile app lets employees clock in and out from their phones, the core software itself is not cloud-based.

Yes. You can set up Restricted Admin privileges, allowing you to choose exactly what an employee can access. This is managed in Admin mode → Employees → Edit Employee → Restrictions.

Restricted admins use their own Employee Options to work within those permissions.

Yes. TimeClick exports timesheet data that works with most payroll systems. We currently integrate directly with Gusto, QuickBooks Online, QuickBooks Desktop, and ADP Workforce Now. If your payroll software supports CSV imports, you can use TimeClick with it too.

You can learn more in our Payroll Integration Guide. We’re also always adding new integrations, so if your provider isn’t listed, reach out and we’ll do our best to support it.

Yes. The easiest way is through our mobile app, which lets employees clock in and out from anywhere. You can also run TimeClick across locations by using remote access software or setting up a virtual network (such as a VPN).

Yes. Our mobile app is available for both Apple and Android devices, so employees can clock in and out right from their phones or tablets.

TimeClick offers a wide range of reports, from simple all-hours summaries to detailed job, department, punctuality, and accrued time reports. Each report can be customized with basic or advanced settings to fit your needs.

Yes. In Admin mode, go to Utilities → Display to choose what appears on the main screen.

If using TimeClick 21 or earlier: In Admin mode, go to Preferences → Display to find these settings.

Each employee has a unique password. To clock in or out, they just click their name, enter the password, and choose the correct time action.

There are a few easy options:

1. The employee can submit a missed punch request.
2. An admin can manually add the time in Admin mode → Modify Times.
3. If a report shows missing punches, you’ll be prompted to fix them right away.

Only if you allow it. By default, employees can’t edit their own records, but the admin can grant that privilege as needed by going to Admin mode → Employees → Edit Employee → Select the employee name → Restrictions.

Yes. In Admin mode, go to Modify Times → Add Mass Entry to add holiday hours (or other entries) for multiple employees at the same time.

Yes. As long as TimeClick is installed and the computer is connected to a printer, you can print your time card reports from it.

Yes. All reports open as PDFs, so you can easily save, print, or email them just like any other PDF file.

Yes. Simply change an employee’s status from Active to Terminated in their record. To do this go to Admin mode → Employees → Edit Employee → Select the employee name and update their status. This hides them from lists and reports while keeping their information saved in TimeClick.

No. In Admin mode, you can set a default date range in Utilities → Pay Period and OT. Choose whether reports default to the last completed pay period or the current one, so you don’t have to adjust it each time.

If using TimeClick 21 or earlier: In Admin mode, go to Preferences → Pay Period and OT to find these settings.

Yes, data can be transferred from TimeClick LE and later versions. If you’re on Windows 7 or newer, our support team can help convert your data files so nothing is lost. Contact our support team for assistance.

Start by following the steps in our Admin Password Reset Guide.

If you still need help, contact our support team. You can call us at (435) 753-4102, email support@timeclick.com, or start a live chat using the icon in the bottom right corner of your screen.

On the main TimeClick screen, go to TimeClick Guides in the toolbar and select TimeClick Manual. This opens the full documentation and feature reference. If you’d prefer an online copy, you can download it here.

On the main screen, click System Info in the toolbar, then choose My Version. A window will pop up showing the full version number you’re using.

Our Utah-based support team is here to help Monday to Friday, 7:00 a.m. to 4:00 p.m. Mountain Time. You can reach us by calling (435) 753-4102, emailing support@timeclick.com, or starting a live chat using the icon in the bottom right corner of your screen.

Technical support is included with an active TimeClick Unlimited plan. If you don’t have Unlimited, you can still get help either by paying per incident or by purchasing an annual support-only plan. Contact our support team for details on pricing and to confirm your account status.

A 912 Error is a registration issue that usually happens if the TimeClick server was moved without completing the transfer steps. You can follow the instructions in our How to Fix Error 912 Guide to resolve it.

If you still need help, contact our support team by calling (435) 753-4102, emailing support@timeclick.com, or starting a live chat using the icon in the bottom right corner of your screen.

If you see an ACC, Connection Failed, or IP Address error, it’s usually caused by one of three things:

1. The server’s IP address has changed
2. Firewall or antivirus settings are blocking the connection
3. A network issue is preventing access

You can check out our tech support blog for step-by-step fixes, or contact our support team for help.

On the main TimeClick screen: Go to System Info in the toolbar. Click Connected (IP Address). You’ll see the server’s IP address listed. This is what other computers connect to.