This error is usually caused by a program on the computer, such as antivirus or firewall software other than Windows Defender.
When this happens, ask your IT person to make sure your antivirus or firewall gives TimeClick sufficient permissions. They will need TimeClick’s port number and file path:
Port Number: 12012
File path(Server): C:\Program Files (x86)\TimeClick Server
If there is no third party Antivirus or Firewall, then either the customer is unaware of it, or there is some other program or setting on their computer causing the issue.
As a last resort, you can try uninstalling and reinstalling TimeClick. In some rare instances, this can resolve the issue as well. To check that the tcservice and tcpgsql services are running, see TimeClick asking for an IP address? Here’s the fix.
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