Error 912 in TimeClick?
An Error 912 appears when your TimeClick Server - the main hub that stores all time data - believes it’s been installed on a new computer. In most cases, this happens when the server has been moved or certain hardware or network changes make it appear as a new device.
Quick Answer: How to Fix an Error 912
In about 9 out of 10 cases, you’ll need to contact a TimeClick representative to get this resolved. You can:
- Call our support line at (435) 753-4102 ext. 2
- Start a live chat with a rep by clicking the icon on the lower-right corner of this screen
- Email us at support@timeclick.com
If your Error 912 appeared because you recently moved your TimeClick Server, you can usually fix it yourself - as long as you still have access to your original server computer. Follow the step-by-step instructions in our post How to Move Your TimeClick Server. The entire process takes about 5–10 minutes.
If your error wasn’t caused by a move or you’re unsure why it happened, reach out to our support team. We’ll connect remotely to your TimeClick Server and get it fixed quickly.
Note: If a remote session is required to resolve the issue, an active annual support subscription will be needed.
What an Error 912 Means
Error 912 appears when your TimeClick Server thinks it’s been moved to a new computer without being unregistered from the old one. In short, it’s a registration issue - TimeClick believes it’s running on a different device than before.
This usually happens when the TimeClick Server is moved without going through the unregistration process. It can also be triggered by:
- A power outage or unexpected shutdown
- Hardware replacements or upgrades
- A Windows update that changes your system details
- Network or IP changes
What if I Didn’t Move My TimeClick Server?
If you haven’t moved your server but still see the error, that’s okay - it’s not uncommon. Power issues, hardware updates, or even certain Windows updates can cause TimeClick to think it’s on a new computer.
Reach out to our support team by phone, chat, or email, and we’ll connect remotely to your TimeClick server to get the error resolved quickly.
How to Prevent an Error 912 in the Future
The most common reason for an Error 912 is a change in your computer’s MAC Address (also called the Physical Address). When that changes, TimeClick thinks it’s running on a new computer - which causes the error if the old one wasn’t unregistered first.
These changes can happen after power outages, hardware swaps, Windows updates, or network changes. While it’s not something that happens often, it’s worth knowing how to check.
How to Find Your MAC Address
- Click the Windows button at the bottom left of your screen.
- Type
Command Promptand select it when it appears. - In the Command Prompt window, type
ipconfig /alland press Enter. - Look for the “Physical Address” - that’s your MAC Address.
If you’re seeing Error 912, it likely means that this MAC Address no longer matches the one TimeClick was originally registered to.
This isn’t a common issue - we typically see it once every month or two across all users. Your MAC Address should rarely, if ever, change.
If this keeps happening and you’re repeatedly running into Error 912, here’s what we recommend:
- Contact our support team by phone, chat, or email so we can help identify the cause and guide you through the fix.
- Have your IT person check your setup - they can often lock your MAC Address to keep it from changing.
- Move your TimeClick Server to a different computer. The process usually takes about 10 minutes.
What if My Computer Has Multiple MAC Addresses?
This situation is rare, but it can happen if your IT team has set up your server with multiple network cards for redundancy. When that’s the case, your MAC Address can switch between network cards whenever the computer restarts - which can confuse TimeClick and lead to recurring errors.
At this time, TimeClick doesn’t support setups with multiple network cards. If your system uses them, talk with your IT team about simplifying your configuration to prevent future registration issues.
Conclusion
If your Error 912 was caused by moving your TimeClick Server, just follow our quick 5–10 minute guide on how to move it properly - that’ll take care of it. For all other situations, get in touch with our support team and we’ll handle the rest.
- Phone: (435) 753-4102 ext. 2
- Chat: icon on bottom-right corner of this screen
- Email: support@timeclick.com
