Get All Devices on the Same TimeClick Version (Fix Version Mismatch)

If you hit this error on TimeClick 21 or older

In older versions, “Update Available” messages appeared on all devices at once, leading to frequent mismatches. This error happens in two main situations:

1. The server was updated, but one or more clients were not (most common).
2. One or more clients were updated before the server.

Scenario 1: Server updated first

If the server was updated first and you see the version mismatch error on a client:

• Close TimeClick on the client.
• Run the same installer used on the server.
• Open TimeClick again and confirm it works.

Scenario 2: Client updated first

If a client was updated before the server, the fix depends on how many devices you use:

• For 1–2 devices: Update the server, then update the client(s) to match.
• For multiple devices: It’s usually faster to roll the client back to its previous version. To do this:
  1. Check the version number on a working device (or the server)
  2. Uninstall TimeClick on the mismatched client
  3. Reinstall the matching version
  Remind users that updates must be done across all devices at the same time to avoid this issue.

Quick tips for smooth updates

• Always match the server’s version on all devices.
• Close TimeClick before running an update.
• Use the same installer file everywhere.
• On TimeClick 25: update the server first, then clients.

Need more help?

Visit our evergreen updates page for all version and patch history:

• https://timeclick.com/timeclick-update-files/

Or email support@timeclick.com with your company name and let us know you’re seeing a “version mismatch” error. We’ll walk you through the fix.